Blog Entry

Mar 14
2013 

Coming Soon: A New Technical Support Customer Portal

We’re excited to announce that SafeNet has developed a new and improved Technical Support Customer Portal. “We listened to what our customers were saying and our new platform is easy to use and includes many great self-service capabilities,” said Jack Waters, VP of Client Services.

Our new customer portal will provide you with the following advanced capabilities:

Greater Visibility – View both open and closed tickets at any time.

Faster resolution times – Update tickets and view correspondence with TS agents all in one place.

Better self-service capabilities – Our new Knowledge base is more robust and completely refreshed, containing the latest documentation and troubleshooting techniques.

Using our keyword search, you will be able to locate content by products, topics, and more! In the coming weeks you can expect to receive more detailed information about making the transition from our current portal (C3) to our new improved platform. We will also provide you with an easy-to-use ‘Customer Portal Tutorial’ for navigating your way around this new platform as well as an ‘FAQ Guide’. Once live, we will continue to update you on the progress of the listed enhancements.

Upon launch, any open and closed support tickets that you have entered into the old system will automatically be transferred to the new portal, so your business will not be disrupted. Please note, entirely new requests will need to be initiated within our new Technical Support Portal.

We appreciate your business and look forward to continuing to provide you with top-class support.

Best regards,
Client Services Team
support@safenet-inc.com