Software Monetization in the Cloud: Stop #1 on the Path to SaaS Profitability – User Friendly Service Agreement Compliance (Part 2 of 5)
At the highest level, there are two core ways issues with service agreement compliance will end up costing you, the service provider, a significant amount of money:
- If your service is being used more than you are getting paid for it – you are losing money (duh)
- If you don’t proactively track compliance and have to go back to a customer to request back payment it will cost you. End-user frustration will cause irreversible damage to customer satisfaction (best case) or even lead to the loss of the account (worst case).